22

Nov 2025

Putting People with Dementia at the Center: A New Paradigm in Aged Care

Published in News on November 22, 2025

In a powerful shift in aged care thinking, new research is placing people living with dementia at the heart of decision-making. Rather than being passive recipients of care, those with lived experience are now helping to shape policies, training, and service systems that affect their lives. A Fragmented System Gets a Human Touch Theresa Flavin, diagnosed with younger-onset dementia, has long been an advocate for better aged-care practices. When she first became involved, she was struck by how disconnected the support network felt. “It felt like the system was built around us, not for us,” she said — a sentiment echoed by many others living with dementia. Now, as a Lived Experience Dementia Consultant on a pioneering UNSW project, Theresa is helping to reimagine how care decisions are made. The initiative, led by Dr Craig Sinclair from UNSW’s School of Psychology, seeks to implement a model of supported decision-making, rather than the traditional risk-averse substitute decision-making. From Consultation to Co-Design A key strength of this research lies in its co-design framework. Instead of simply asking people with dementia for feedback, they are deeply involved in shaping programs — from policy ideas to staff training tools. Ms Flavin leads a working group made up of individuals who have experienced dementia or aged-care services, helping to refine the very materials that workers will use. “This group is our laboratory,” says Dr Sinclair, explaining how their input holds researchers accountable and ensures that the work remains grounded in real human experience. Shifting Toward Rights-Based Care The project aligns directly with upcoming changes in Australia’s aged care legislation. New standards introduced under the Aged Care Act emphasise a person’s right to independence, choice, quality care, privacy, and social connection. Historically, care models often prioritised safety and risk avoidance — but the UNSW initiative argues for something deeper: “It’s about enabling people to live well with dementia, not just keeping them safe,” Dr Sinclair explains. Training the Workforce for Real Change To make this vision practical, the project focuses on training aged-care workers who actually care for people with dementia or acquired disabilities. The idea is not only to build knowledge but to shift mindsets — helping staff understand that supporting decision-making isn’t just about limiting harm, but about respecting personhood. Ms. Flavin strongly believes that families, too, must unlearn the idea that they should always make decisions for their loved ones. With better training, family caregivers may come to understand that support — not substitution — is the way forward. Why This Matters — Even in Hospital Stays Though the project is rooted in aged-care settings, its implications extend to hospital stays too. People with dementia are known to spend more time in hospital than those without the condition, often due to their complex needs. Research also shows that hospital environments can feel alienating to those with dementia: confusing layouts, clinical routines, and limited communication contribute to distress. By embedding co-designed, person-centred care approaches — the same principles being developed in the UNSW project — hospitals could become more supportive and less disorienting for dementia patients and their caregivers. A Global Movement, a Local Revolution The shift underway in Australia mirrors an international movement toward recognising the rights of older adults. UNSW’s work resonates with global conversations like the United Nations’ push for a convention on the rights of older people. Theresa Flavin’s message is simple but profound: “Support means seeing the person, not the diagnosis. Rights don’t disappear with age or illness.” Looking Ahead: Trials and Real-World Impact The research team plans to pilot their training modules with partner aged-care organisations soon. Through these trials, they hope to embed a model of care that values autonomy, respect, and lived experience. If successful, the project could reshape not only how care is delivered, but how people with dementia are treated — not as passive recipients of support, but as active participants in designing their own care journeys. By centring people with dementia in the development of care systems, this initiative challenges old assumptions and opens the door to more respectful, effective, and rights-based aged care.

In a powerful shift in aged care thinking, new research is placing people living with dementia at the heart of decision-making. Rather than being passive recipients of care, those with lived experience are now helping to shape policies, training, and service systems that affect their lives.

A Fragmented System Gets a Human Touch

Theresa Flavin, diagnosed with younger-onset dementia, has long been an advocate for better aged-care practices. When she first became involved, she was struck by how disconnected the support network felt. “It felt like the system was built around us, not for us,” she said — a sentiment echoed by many others living with dementia.

Now, as a Lived Experience Dementia Consultant on a pioneering UNSW project, Theresa is helping to reimagine how care decisions are made. The initiative, led by Dr Craig Sinclair from UNSW’s School of Psychology, seeks to implement a model of supported decision-making, rather than the traditional risk-averse substitute decision-making.

From Consultation to Co-Design

A key strength of this research lies in its co-design framework. Instead of simply asking people with dementia for feedback, they are deeply involved in shaping programs — from policy ideas to staff training tools. Ms Flavin leads a working group made up of individuals who have experienced dementia or aged-care services, helping to refine the very materials that workers will use.

“This group is our laboratory,” says Dr Sinclair, explaining how their input holds researchers accountable and ensures that the work remains grounded in real human experience.

Shifting Toward Rights-Based Care

The project aligns directly with upcoming changes in Australia’s aged care legislation. New standards introduced under the Aged Care Act emphasise a person’s right to independence, choice, quality care, privacy, and social connection.

Historically, care models often prioritised safety and risk avoidance — but the UNSW initiative argues for something deeper: “It’s about enabling people to live well with dementia, not just keeping them safe,” Dr Sinclair explains.

Training the Workforce for Real Change

To make this vision practical, the project focuses on training aged-care workers who actually care for people with dementia or acquired disabilities. The idea is not only to build knowledge but to shift mindsets — helping staff understand that supporting decision-making isn’t just about limiting harm, but about respecting personhood.

Ms. Flavin strongly believes that families, too, must unlearn the idea that they should always make decisions for their loved ones. With better training, family caregivers may come to understand that support — not substitution — is the way forward.

Why This Matters — Even in Hospital Stays

Though the project is rooted in aged-care settings, its implications extend to hospital stays too. People with dementia are known to spend more time in hospital than those without the condition, often due to their complex needs.

Research also shows that hospital environments can feel alienating to those with dementia: confusing layouts, clinical routines, and limited communication contribute to distress. By embedding co-designed, person-centred care approaches — the same principles being developed in the UNSW project — hospitals could become more supportive and less disorienting for dementia patients and their caregivers.

A Global Movement, a Local Revolution

The shift underway in Australia mirrors an international movement toward recognising the rights of older adults. UNSW’s work resonates with global conversations like the United Nations’ push for a convention on the rights of older people.

Theresa Flavin’s message is simple but profound: “Support means seeing the person, not the diagnosis. Rights don’t disappear with age or illness.”

Looking Ahead: Trials and Real-World Impact

The research team plans to pilot their training modules with partner aged-care organisations soon. Through these trials, they hope to embed a model of care that values autonomy, respect, and lived experience.

If successful, the project could reshape not only how care is delivered, but how people with dementia are treated — not as passive recipients of support, but as active participants in designing their own care journeys.

By centring people with dementia in the development of care systems, this initiative challenges old assumptions and opens the door to more respectful, effective, and rights-based aged care.

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In a powerful shift in aged care thinking, new research is placing people living with dementia at the heart of decision-making. Rather than being passive recipients of care, those with lived experience are now helping to shape policies, training, and service systems that affect their lives. A Fragmented System Gets a Human Touch Theresa Flavin, diagnosed with younger-onset dementia, has long been an advocate for better aged-care practices. When she first became involved, she was struck by how disconnected the support network felt. “It felt like the system was built around us, not for us,” she said — a sentiment echoed by many others living with dementia. Now, as a Lived Experience Dementia Consultant on a pioneering UNSW project, Theresa is helping to reimagine how care decisions are made. The initiative, led by Dr Craig Sinclair from UNSW’s School of Psychology, seeks to implement a model of supported decision-making, rather than the traditional risk-averse substitute decision-making. From Consultation to Co-Design A key strength of this research lies in its co-design framework. Instead of simply asking people with dementia for feedback, they are deeply involved in shaping programs — from policy ideas to staff training tools. Ms Flavin leads a working group made up of individuals who have experienced dementia or aged-care services, helping to refine the very materials that workers will use. “This group is our laboratory,” says Dr Sinclair, explaining how their input holds researchers accountable and ensures that the work remains grounded in real human experience. Shifting Toward Rights-Based Care The project aligns directly with upcoming changes in Australia’s aged care legislation. New standards introduced under the Aged Care Act emphasise a person’s right to independence, choice, quality care, privacy, and social connection. Historically, care models often prioritised safety and risk avoidance — but the UNSW initiative argues for something deeper: “It’s about enabling people to live well with dementia, not just keeping them safe,” Dr Sinclair explains. Training the Workforce for Real Change To make this vision practical, the project focuses on training aged-care workers who actually care for people with dementia or acquired disabilities. The idea is not only to build knowledge but to shift mindsets — helping staff understand that supporting decision-making isn’t just about limiting harm, but about respecting personhood. Ms. Flavin strongly believes that families, too, must unlearn the idea that they should always make decisions for their loved ones. With better training, family caregivers may come to understand that support — not substitution — is the way forward. Why This Matters — Even in Hospital Stays Though the project is rooted in aged-care settings, its implications extend to hospital stays too. People with dementia are known to spend more time in hospital than those without the condition, often due to their complex needs. Research also shows that hospital environments can feel alienating to those with dementia: confusing layouts, clinical routines, and limited communication contribute to distress. By embedding co-designed, person-centred care approaches — the same principles being developed in the UNSW project — hospitals could become more supportive and less disorienting for dementia patients and their caregivers. A Global Movement, a Local Revolution The shift underway in Australia mirrors an international movement toward recognising the rights of older adults. UNSW’s work resonates with global conversations like the United Nations’ push for a convention on the rights of older people. Theresa Flavin’s message is simple but profound: “Support means seeing the person, not the diagnosis. Rights don’t disappear with age or illness.” Looking Ahead: Trials and Real-World Impact The research team plans to pilot their training modules with partner aged-care organisations soon. Through these trials, they hope to embed a model of care that values autonomy, respect, and lived experience. If successful, the project could reshape not only how care is delivered, but how people with dementia are treated — not as passive recipients of support, but as active participants in designing their own care journeys. By centring people with dementia in the development of care systems, this initiative challenges old assumptions and opens the door to more respectful, effective, and rights-based aged care.
Putting People with Dementia at the Center: A New Paradigm in Aged Care
For many people who spend long hours in or around hospitals — whether as staff or as family members supporting loved ones — rest isn’t just helpful, it’s essential. In recent years, short-stay hotel platforms such as DayUse and others have become a crucial support system, offering flexible, affordable rooms for just a few hours at a time. And increasingly, the guests using these services are nurses, doctors, and families who need sleep during difficult or unusual hours. At Hospital Stays, we are seeing an unmistakable shift toward this type of flexible accommodation. Hospital life is unpredictable. Shifts run overnight, appointment schedules are irregular, and families often arrive in the early morning after long drives or stressful nights in hospital wards. Having somewhere close, comfortable, and flexible to rest can make an enormous difference. A New Trend: Healthcare Staff Booking Short Stays After Night Shifts One of the most significant trends has emerged around The Alfred Hospital. A major short-stay platform recently shared: “Many of our users in your area are overnight staff from the Alfred Hospital seeking a few hours’ rest from early morning after their night shift until mid-afternoon. Several nearby hotels are already catering to this need.” For nurses, junior doctors, and other healthcare workers, a 12-hour night shift can leave them too exhausted to commute safely, especially if they live far from the city. Short-stay rooms offer: Early-morning check-in A comfortable bed and quiet environment A private bathroom and shower A safe alternative to driving home tired A chance to decompress and recover This has become one of the most common and necessary uses of short-stay platforms in hospital precincts. Families Are Using Short Stays Too — Especially During Long Treatment Cycles Short-stay rooms are also proving invaluable for families visiting metropolitan hospitals, especially when long treatment cycles or emergency situations make planning difficult. Parents, partners, and relatives often spend the entire night at the hospital but need a few hours of rest in the morning. Short-stay bookings give them: A quiet place to sleep between visiting hours A private space to process emotions and stress A clean shower and somewhere to refresh A nearby room so they remain close to their loved one A flexible option that doesn’t require a full overnight booking For many families, this flexibility feels like a lifeline during long and emotionally heavy hospital journeys. Long-Stay Solutions: Corporate Keys Group Supporting Hospital Communities While short-stay rooms help with urgent or same-day rest, many people need longer-term accommodation — especially when undergoing extended treatment, relocating temporarily for medical care, or working at the hospital on contract. This is where Corporate Keys Group offers a vital solution. 1. Long-Stay Apartments (28 Nights+) Corporate Keys Group provides fully furnished residential-style apartments across Australia for stays of 28 nights or more. These apartments are ideal for: Patients travelling from regional areas for ongoing treatment Families needing to remain close to the hospital for weeks or months Healthcare workers on temporary assignment or rotations Guests benefit from home-like accommodation with kitchens, laundry facilities, living spaces, and the comfort needed for extended stays. 2. Access to Group-Buying Discounted Rates Through Corporate Keys Group, hospital staff, patients, and families also gain access to exclusive group-buying discounted rates across: Major hotel brands Serviced apartment operators Accommodation providers in Australia and New Zealand This gives hospital-affiliated guests significantly reduced nightly costs, especially valuable during longer hospital journeys, regular appointments, or repeated visits. Together, these solutions ensure that whether someone needs a few hours of rest or several weeks of stability, they can find the right accommodation at an affordable price. Why This Matters for Hospital Communities Hospitals never stop, and neither do the people who work in them or the families who rely on them. Traditional hotel check-in times and rigid overnight-only bookings don’t match the realities of hospital life. Flexible accommodation matters because it supports: Staff wellbeing after long or irregular shifts Family resilience during medical emergencies and treatments Patient comfort when travelling for specialised care Safety by reducing fatigue-related risks Mental health is improved by offering a quiet, private space during overwhelming moments Both short-stay options and long-term furnished accommodation now play a crucial role in the well-being of hospital communities. Hospital Stays: Making Hospital Visits Easier At Hospital Stays, our mission is simple: make hospital visits less stressful and more supported. Whether through flexible hourly stays, discounted partner hotels, or long-term apartment living via Corporate Keys Group, we’re committed to helping patients, families, and healthcare professionals find the rest they need. If you’d like this article adapted for a specific hospital or added to a landing page for your Hospital Stays directory, just let me know — I can tailor it instantly.
WHY SHORT-STAY HOTEL PLATFORMS ARE BECOMING ESSENTIAL FOR HOSPITAL STAFF AND FAMILIES IN NEED OF REST
When a loved one is hospitalised, families often face not only emotional stress but also logistical challenges. One of the most pressing issues is arranging accommodation near the hospital. Staying close to a hospital allows family members to provide emotional support, be readily available for updates, and assist with patient care when needed. However, finding suitable and affordable accommodation can be overwhelming, particularly for families unfamiliar with the area or on a tight budget. Here’s a practical guide to arranging accommodation for families of hospitalised patients. 1. Start Early and Plan Ahead Timing is critical when securing accommodation near a hospital. Hospitals in metropolitan areas and major regional centres can be extremely busy, and nearby accommodations may fill up quickly. Families should begin researching options as soon as hospitalisation is anticipated, especially for long-term stays. Early planning allows access to a wider range of choices, from budget motels to serviced apartments and family-friendly hotels. 2. Consider Proximity to the Hospital Being close to the hospital is not just convenient; it can also reduce stress. Consider accommodations within walking distance or a short drive to the hospital. Some hospitals even have designated family accommodations on-site or affiliated nearby. The ability to quickly reach your loved one in an emergency or attend early morning appointments is invaluable. 3. Explore Different Types of Accommodation Depending on your family’s needs and budget, there are several types of accommodation to consider: Hotels and Motels: Traditional hotels and motels offer privacy and essential services. Many provide family rooms, free breakfast, and parking. However, they may be costly for extended stays. Serviced Apartments: Serviced apartments are increasingly popular for families during hospital stays. They provide home-like amenities such as kitchens, laundry facilities, and multiple bedrooms, making long stays more comfortable. Corporate Keys offers fully furnished apartments in Melbourne and other cities, providing families with a convenient and flexible alternative to hotels. Hospital Guest Houses: Some hospitals maintain guest houses for families of patients. These are often subsidised and offer a supportive environment, although space may be limited. Short-Term Rentals: Platforms like Airbnb or Stayz offer flexibility and affordability. Families can choose entire apartments or houses, often at lower rates than hotels, and can enjoy facilities like full kitchens, which are useful for longer stays. 4. Check Amenities and Accessibility Families should consider their specific needs when choosing accommodation. Key factors include: Kitchen facilities for preparing meals, especially if dietary restrictions apply. Laundry services or in-unit washers for long-term stays. Accessible entrances, elevators, and bathrooms if transporting patients or supporting family members with mobility challenges. Wi-Fi and workspaces for parents or caregivers who need to continue work or communicate with distant relatives. 5. Budget Considerations Hospital stays can already be financially draining, so finding cost-effective accommodation is essential. Compare rates across different platforms, inquire about long-stay discounts, and ask hospitals if they offer any financial support or partner discounts. Even small savings on accommodation can make a big difference during extended stays. 6. Safety and Comfort Emotional stress can be compounded by unsafe or uncomfortable accommodation. Families should prioritise secure neighbourhoods, comfortable bedding, and a quiet environment for rest. Reading reviews online and checking ratings can help identify reliable options. 7. Coordinate with the Hospital Social Work Team Many hospitals have social workers or patient liaison officers who can assist families in arranging nearby accommodation. They may have updated lists of budget-friendly options, knowledge of hospital-affiliated lodging, or access to charitable programs that provide free or subsidised stays. 8. Prepare for Daily Logistics Beyond choosing accommodation, families should consider the daily commute, parking, and meal options. A location close to grocery stores, cafes, and public transport can make life much easier during long hospital stays. For those staying in serviced apartments, having a kitchen allows families to prepare meals and reduce dependence on expensive hospital cafeterias. 9. Communicate Clearly with the Accommodation Provider When booking, make sure the provider understands your circumstances. Some accommodations may offer flexible check-in/check-out times or special facilities for family members visiting hospitalised patients. Explaining your situation can often lead to more accommodating arrangements. 10. Leverage Online Resources There are many online resources dedicated to helping families find accommodation near hospitals. Websites like Corporate Keys provide furnished apartments with proximity to major hospitals, making the experience more convenient and comfortable. Additionally, hospital websites often list recommended lodging, guest houses, and local support networks. Arranging accommodation for families of hospitalised patients can feel overwhelming, but with careful planning and the right resources, it is possible to ensure comfort, accessibility, and peace of mind. Early research, consideration of different accommodation types, and leveraging hospital and online resources can make a challenging time more manageable for families and caregivers. By prioritising proximity, amenities, and affordability, families can focus on supporting their loved ones rather than worrying about where to stay.
How to Arrange Accommodation for Families of Hospitalized Patients
Recent analysis from The Age has revealed that two critical financial performance measures have been removed from the annual reports of Victorian public hospitals — raising questions about transparency and accountability in the state’s health system. What’s missing The removed indicators include: The number of days of cash available at the end of each month for each health service — a key liquidity measure. The average time taken by health services to pay their creditors — a measure of financial health and operational efficiency. These indicators were previously published annually, allowing government, auditors, media and the public to monitor short-term financial stress across the hospital network. Their removal has drawn criticism from health-sector observers and transparency advocates. Dump day deficits reveal financial strain While these metrics have disappeared from many reports, last week’s “dump day” — when all Victorian public health services release their annual reports — revealed the deep financial challenges facing the sector. According to The Age, the health services with the largest reported deficits for the 2024-25 financial year included: Austin Health (which operates The Austin Hospital, Heidelberg Repatriation Hospital and Royal Talbot Rehabilitation Centre) — net deficit of -$142 million Western Health (responsible for Footscray Hospital, Sunshine Hospital and Williamstown Hospital) — net deficit of -$117 million Eastern Health (covering Box Hill Hospital, Maroondah Hospital and Angliss Hospital) — net deficit of -$55 million Alfred Health (which runs The Alfred, Caulfield Hospital and Sandringham Hospital) — net deficit of -$53 million Mercy Hospitals Victoria (which includes Mercy Hospital for Women in Heidelberg and Werribee Mercy Hospital) — net deficit of -$50 million These figures underline the scale of the funding pressure on Victoria’s major health services, with several hospital groups now operating at significant deficits despite increased demand for care and higher costs across staffing and supplies. Why this matters Liquidity risk hidden: Without visibility into days of cash available, it is harder to identify hospitals at immediate risk of financial stress. Transparency gap: The removal of these figures from public reports weakens accountability for taxpayer-funded institutions. Sector-wide impact: Ongoing financial stress can delay redevelopments, limit bed capacity, and increase service wait-times — factors that affect patients, staff and associated sectors such as nearby accommodation providers. Hospital Stays perspective: For Hospital Stays, transparency around hospital finances is crucial to understanding how service changes and hospital upgrades influence short- and long-term accommodation demand near major hospitals. Implications for stakeholders The deficits identified on “dump day” highlight a fragile financial landscape that could influence how hospitals manage services and plan for future capital works. For accommodation providers such as Hospital Stays — which connects patients, families and medical staff with housing near hospitals — these financial indicators are not abstract figures; they directly inform how we plan supply around hospital precincts and respond to fluctuations in patient admissions and service expansions. The removal of key financial indicators from hospital reports, coupled with the significant deficits revealed by The Age, paints a concerning picture of financial strain across Victoria’s public health system. For the wider community — and for organisations such as Hospital Stays that operate in close alignment with hospital activity — restoring transparency is vital. Clear, consistent reporting enables better planning, accountability and confidence that hospitals can continue to deliver care while sustaining their essential operations.
Key hospital financial data quietly vanishes from public reports
Australia’s hospitals are taking a major step toward safer patient care with the release of the Medication Management at Transitions of Care Stewardship Framework by the Australian Commission on Safety and Quality in Health Care (ACSQHC). The new framework provides hospitals and health services across the country with a clear strategy to reduce the risk of medication errors when patients move between care settings — from hospital to home, or hospital to aged care. Every year, around 250,000 hospital admissions in Australia are linked to medication-related errors, costing the health system an estimated $1.4 billion. More than half of these incidents occur during transitions of care, when communication gaps, changing prescriptions, and unclear instructions can create serious risks for patients. The Framework marks the first nationwide effort to address these issues systematically — with hospitals such as Royal Melbourne Hospital and Townsville University Hospital expected to play leading roles in implementing the recommendations. Why Medication Transitions Matter Transitions of care are among the most vulnerable moments in a patient’s healthcare journey. When someone is admitted to or discharged from a hospital, their list of medications can change dramatically. This is particularly true for older patients or those managing multiple chronic conditions. Dr Phoebe Holdenson Kimura, Medical Advisor to the ACSQHC, said, “The Framework is designed to enhance medication governance, improve communication, and facilitate collaborative post-discharge medication reviews — especially for high-risk and vulnerable patients.” By introducing standardised procedures across all Australian hospitals, the Framework aims to close long-standing gaps that lead to confusion, duplication, or dangerous omissions in medication management. The Key Goals of the Framework The new national model focuses on accountability, communication, and patient-centred care during transitions. Its main objectives include: Identifying high-risk patients — particularly those aged 65 and over, or taking five or more medications. Medication reconciliation — ensuring every medication is accurately documented at admission, during hospitalisation, and at discharge. Early discharge planning — improving communication between hospital teams, GPs, pharmacists, and aged-care providers before a patient leaves the hospital. Digital integration — encouraging hospitals to adopt interoperable digital systems to share medication lists securely and efficiently. Stewardship and governance — making medication safety a shared responsibility across clinical, pharmacy, and administrative teams. The Framework moves beyond simply preventing errors — it establishes stewardship as an ongoing process embedded within the culture and systems of each hospital. Putting It into Practice For hospitals such as Royal Melbourne Hospital, implementation will involve reviewing existing medication procedures and aligning them with the new national standards. This may include training staff in medication reconciliation, improving discharge communication templates, and ensuring follow-up with community care providers. Patients, in turn, should experience a smoother and safer journey as they transition out of the hospital. For example, under the new system, hospital pharmacists may contact a patient’s GP directly before discharge to confirm medication changes and schedule a follow-up consultation. Hospitals are also encouraged to take advantage of digital health technologies that can automatically share updated medication lists with GPs and pharmacies — reducing the risk of lost paperwork or transcription errors. Benefits for Patients and the Health System By improving coordination and accountability, the Framework aims to achieve several measurable outcomes: Fewer hospital readmissions caused by medication-related problems. Lower healthcare costs ease financial pressure on the public system. Better patient outcomes through safer, more consistent care. Improved communication between hospitals, GPs, and aged-care providers. Enhanced patient trust in hospital safety and transparency. Hospitals such as Townsville University Hospital have already introduced integrated pharmacy programs that reconcile medications at every stage of a patient’s stay, setting a strong example of the kind of innovation the Framework is designed to encourage. The Challenges Ahead Rolling out a national standard across Australia’s vast and varied healthcare landscape will take time. Rural and regional hospitals may face additional hurdles, such as staffing shortages or limited access to digital infrastructure. Inter-hospital communication also remains inconsistent. While some major city hospitals operate fully electronic systems, smaller facilities still rely heavily on manual processes or faxed documentation — creating barriers to seamless transitions of care. To succeed, each hospital will need to: Appoint clear medication safety leaders or committees. Invest in technology that supports accurate data sharing. Train staff in the new reconciliation and discharge processes. Evaluate outcomes regularly to measure impact and identify gaps. The ACSQHC will continue to provide guidance, templates, and reporting frameworks to help hospitals benchmark their progress. Why This Matters Now Australia’s population is ageing rapidly, and with that comes an increasing number of patients taking multiple medications. According to national data, almost 25% of people aged over 70 are prescribed five or more medications — often by different specialists. This “polypharmacy” increases the likelihood of dangerous interactions, side effects, and confusion, particularly when patients move between care settings. The new Framework addresses these risks by introducing a proactive approach: managing medication transitions as a system-wide responsibility, not an individual oversight. Hospitals that integrate these standards early — like Royal Melbourne Hospital and Townsville University Hospital — are expected to set the benchmark for safety and collaboration across Australia’s healthcare network. Building Confidence Through Safer Systems For patients and their families, the new approach offers greater reassurance that their medication information will travel safely with them throughout their healthcare journey. It also signals a cultural shift within hospitals: one that prioritises open communication, shared accountability, and patient involvement. For those browsing our Hospital Stays Directory, this initiative highlights why Australia’s hospitals continue to evolve. Facilities implementing the new medication stewardship practices demonstrate a commitment not only to medical excellence but also to transparency and safety — key factors to consider when choosing a hospital. Looking Ahead The Medication Management at Transitions of Care Stewardship Framework is a turning point in how Australia approaches hospital safety. It reflects a growing understanding that health outcomes depend on what happens beyond the hospital stay — in the communication, follow-up, and continuity of care that come afterwards. By embedding stewardship, accountability, and collaboration into every transition, the Framework sets a new national standard for safety. Hospitals such as Royal Melbourne Hospital and Townsville University Hospital are already leading the way — showing that a safer, more connected healthcare system is not only possible but already in motion. In summary, Australia’s hospitals are embracing a new era of medication safety. Through stronger collaboration and shared accountability, this national initiative ensures that patients across the country — whether in a metropolitan centre or a regional community — can experience safer, more coordinated transitions of care.  
Australia Launches National Framework to Cut Medication Errors in Hospitals
A hospital stay—whether planned or unexpected—can feel overwhelming. One of the best ways to ease anxiety is to prepare a well-thought-out hospital bag ahead of time. Packing the right items ensures comfort, improves convenience, and helps you or your loved one feel more in control during the stay. Below is a comprehensive and practical checklist covering everything you may need, from personal essentials to helpful extras. Having these items ready can make your hospital stay significantly smoother and more comfortable. 1. Personal Identification and Important Documents Begin with the most essential items: your documents. Hospitals require specific papers for admission, treatment, and insurance purposes. Valid ID (driver’s license, passport, or any government-issued ID) Health insurance card or details Admission forms or a doctor’s letter (if it’s a scheduled procedure) Medical records such as recent test results, X-rays, and prescriptions Emergency contact information List of current medications, including dosage and frequency Allergy information (food, medication, or materials) Keeping these documents together in a clear envelope or folder ensures quick access and smooth processing upon arrival. 2. Comfortable Clothing and Sleepwear Hospital gowns are standard, but having your own clothing often makes the stay more comfortable and personal. Loose, breathable clothes like T-shirts, sweatpants, or shorts Sleepwear that’s easy to put on and remove Underwear and socks, especially non-slip socks for walking around A warm cardigan or jacket, as hospitals can be cold Slippers or easy-to-clean footwear Choose soft fabrics and items without complicated buttons or zippers. Comfort and convenience should be your top priorities. 3. Toiletries and Personal Care Items Your normal daily routine doesn’t need to stop because you’re in the hospital. Having your own toiletries helps you feel refreshed and more at home. Toothbrush and toothpaste Soap or body wash Shampoo and conditioner Hairbrush or comb Deodorant Facial wipes or cleanser Lip balm and moisturiser to help combat dry hospital air Sanitary products, if needed Tissues and hand sanitiser Disposable items or travel-size options work best to keep your bag light and tidy. 4. Medication and Health Essentials Never rely solely on hospital supplies, especially for ongoing treatments. Bring: All your current medications in their original packaging Inhalers, glucose monitors, or other medical devices CPAP machine, if used A small pill organiser to keep track of daily doses Always inform the nurse or attending doctor before taking anything you brought yourself. 5. Comfort Items for Better Rest Sleep can be difficult in hospitals due to lights, sounds, and frequent checks. A few comfort items can improve rest and relaxation. Pillow from home (if allowed) Light blanket or shawl Eye mask and earplugs Small fan (if the hospital permits) A comforting item like a rosary, a book of prayers, or a stress-relief ball These small touches can make a big difference in boosting comfort and mental calmness. 6. Entertainment and Electronics Hospital stays often involve long waiting times. Keeping yourself entertained can help time pass more pleasantly. Mobile phone and charger Power bank for backup Headphones for privacy Books, magazines, or devotionals Tablet or laptop, if needed for work or entertainment Notebook and pen for jotting down doctor instructions or journaling your recovery journey Choose a few items that help you stay mentally engaged and relaxed. 7. Snacks and Hydration Hospital food schedules might not align with your hunger levels. Having small snacks on hand can help keep your energy up. Consider packing: Crackers or biscuits Granola bars Instant oatmeal or cup noodles (if permitted) Bottled water or a reusable water bottle Sugar-free candies or mints Always check with your medical team before consuming any snacks, especially if you’re under dietary restrictions. 8. Items for Post-Discharge Comfort Preparing for recovery after leaving the hospital is just as important. Loose clothing for going home Medical aids like compression socks, braces, or wound-care supplies Printed discharge instructions for easy reference 9. Reference Resource For more insights and helpful information related to preparing for a hospital stay, you may also explore HospitalStays, a useful resource for patients navigating the process of hospital admissions and accommodations. Final Thoughts Being prepared reduces stress and allows you to focus on what truly matters—your health and recovery. Whether your stay is short or extended, packing thoughtfully ensures you have everything you need for comfort, convenience, and peace of mind. A well-packed hospital bag is one small step that brings a big sense of security during an uncertain time.
Hospital-Ready: Your Complete Packing Checklist for a Smooth and Stress-Free Stay
The team at Griffith University is calling on Australians aged 45 and over — especially those at risk of fractures — to join a unique new research project. Known as the STOP FRACTURE! study, it is evaluating the real-world rollout of an exercise programme called ONERO, aiming to boost bone strength and significantly cut down on low-trauma breaks. Led by Belinda Beck of the School of Health Sciences and Social Work, the project is grounded in the fact that not all exercise is created equal when it comes to osteoporosis. Traditional care has focused almost exclusively on medications, but the ONERO programme uses supervised weight-lifting under specialist guidance — a major shift from the belief that people with bone weakness should avoid resistance training. Professor Beck highlights how silent osteoporosis can be: many people only realise they have low bone mass after a seemingly minor incident causes a fracture. The study aims not only to lower fracture risk via effective exercise, but also to ramp up referral rates from GPs to this kind of therapy. The research draws on almost a decade of translational work at the Bone Clinic (launched in 2015) where ONERO has been implemented into routine clinical care, with participants of all ages — including men, post-menopausal women, and even individuals over 90 — showing positive results. “Once you have your first fracture, you’re four times more likely to have another,” Professor Beck notes. The STOP FRACTURE! Trial aims to change that trajectory by making strong, supervised resistance training accessible and practical for people identified as at-risk. For participants who may need to travel for clinic visits or follow-up appointments, accommodation near hospitals and research centres in Melbourne — such as those offered by serviced apartment providers like Corporate Keys — can make participation easier. These long-stay accommodations provide comfort, privacy, and kitchen facilities, ideal for individuals recovering from injury or attending ongoing medical consultations. If you’re interested in taking part in this Australian study — whether you’re just concerned about bone health or already have a history of fragility fractures — you can find more information through the study survey link, email stopfracture@griffith.edu.au, or call (07) 5552-9659.
Volunteers Needed for Breakthrough Osteoporosis Exercise Study
Hospital care rightly focuses on diagnosis, treatment and clinical monitoring — but recovery is never only clinical. Hospitality services — the non-medical systems that deliver comfortable accommodation, nutritious meals, clear communication, and a welcoming environment — play a powerful, measurable role in patient outcomes. When hospitals and surrounding communities coordinate to reduce stress, maintain dignity, and enable rest, patients recover faster, families cope better, and the whole care pathway becomes more resilient. First, comfort matters for physiology. Pain thresholds, sleep quality and immune function are all sensitive to environmental stressors: excessive noise, poor bedding, irregular meal timing, and chaotic schedules increase cortisol and disrupt sleep cycles that are essential for healing. Hospitality teams that prioritise quiet hours, comfortable linen, timely warm meals and ergonomic furniture create conditions that let the body do the work clinicians prescribe. In practical terms, this reduces delirium risk in older patients, decreases reported pain levels, and shortens lengths of stay when combined with good clinical care. Second, hospitality services reduce cognitive and emotional load. A patient who has clear, compassionate information about visiting hours, where to store belongings, how meal choices work, and who to call for non-medical needs experiences far less anxiety. Trained guest-services staff, wayfinding signage, and simple welcome packs help patients and carers focus on rest and recovery instead of logistics. Families who can get a comfortable place to sleep or a warm meal near the ward are better able to provide emotional support and participate in discharge planning — an important factor in preventing readmissions. Nutrition and mealtime support are core hospitality contributions. Hospitals and partnered accommodation providers that coordinate therapeutic diets, provide culturally appropriate options, and make mealtimes sociable rather than clinical improve intake — especially in elderly or chronically ill patients who are at risk of malnutrition. Nutrition directly impacts wound healing, medication tolerance and rehabilitation capacity; a menu designed with hospitality input and clinical oversight bridges the gap between what is clinically ideal and what the patient will actually eat. Hospitality also smooths transitions of care. Discharge is a vulnerable time: patients move from a structured environment to home or temporary accommodation. When hospitality services extend to reliable short-stay lodgings, transport coordination and post-discharge meal plans, patients are less likely to miss follow-up appointments or fail medication regimens. Partnerships with local accommodation providers and patient-support platforms — including patient lodges, serviced apartments and discounted hotel arrangements — can provide practical alternatives for families who must travel for specialist care. Practical example: in Melbourne, there is a well-established infrastructure connecting patients and families to accommodation close to major hospitals. Organisations and services list hotels, serviced apartments and patient lodges within walking distance of centres like the Royal Melbourne Hospital, The Alfred, Royal Children’s Hospital and St Vincent’s. Many hospitals also publish lists of nearby hotels and apartments that offer discounts or patient-friendly facilities; statewide resources point families to financial assistance schemes and patient-focused booking services that reduce the cost and complexity of staying near care. These options make it feasible for a family member to remain nearby, which in turn supports better recovery and fewer complications. Safety, dignity and infection prevention are hospitality responsibilities that complement clinical efforts. Cleanliness protocols for guest areas, clear guidance on when visitors should stay away, and coordination on PPE for carers protect vulnerable patients. Hospitality training focused on basic infection-control awareness — especially in patient-facing roles — helps prevent cross-contamination and supports hospital quality metrics. Finally, hospitality services influence patient satisfaction and long-term trust in the health system. Patient experience scores are correlated with adherence to treatment plans, likelihood to follow up, and willingness to recommend services — outcomes that carry real public-health and financial implications. Investing in hospitality is therefore not a soft, optional expense: it is part of an integrated strategy to improve clinical outcomes, reduce readmissions, and support workforce wellbeing (fewer distressed families, more predictable discharges). In summary, the non-clinical architecture around care — comfortable lodging, thoughtful meals, clear communication and coordinated local accommodation options — is integral to the healing process. Hospitals that partner with hospitality providers, maintain clear information for patients and families, and treat hospitality as a clinical enabler create conditions where medicine is more effective and recovery is faster. For patients and loved ones travelling for specialist care, practical systems that connect clinical teams with nearby, affordable accommodation (as seen in Melbourne’s hospital networks and booking services) turn logistical burdens into manageable support — and that support matters, clinically and humanely.
The Role of Hospitality Services in Patient Recovery
A planned hospital stay — whether for surgery, treatment, or observation — can bring a mix of emotions: relief that your health will be addressed, but also anxiety about what to expect. Proper preparation is key to making your hospital stay as smooth, comfortable, and stress-free as possible. From organising your documents to planning where your loved ones can stay nearby, every detail counts. Here’s a step-by-step guide to help you prepare effectively for your upcoming hospital stay. 1. Understand Your Procedure or Treatment Start by having an open discussion with your doctor about the details of your upcoming procedure or treatment. Make sure you understand the purpose, process, risks, and expected recovery time. Ask questions like: How long will I be in the hospital? What restrictions will I have before and after the procedure? What can I do to prepare physically? Having a clear understanding of your hospital stay helps reduce anxiety and ensures you can plan your time and support accordingly. 2. Complete Pre-Admission Requirements Hospitals typically require pre-admission steps such as medical tests, paperwork, and insurance verification. These may include blood tests, imaging, or clearance from other specialists. Completing these requirements early prevents last-minute stress and delays on the day of admission. It’s also a good idea to verify your health insurance coverage in advance. Confirm what’s included — such as room type, medications, and post-operative care — to avoid unexpected expenses later on. 3. Pack Smartly for Your Hospital Stay Packing the right items can make a big difference in your comfort level during your hospital stay. Here’s a basic checklist: Documents: Admission papers, identification, insurance card, list of medications, and medical history. Personal items: Toiletries, comfortable pyjamas, slippers, and a robe. Entertainment: Books, headphones, or a tablet to keep you occupied during downtime. Communication tools: Your phone and charger to stay in touch with loved ones. Avoid bringing valuables or large amounts of cash. Keeping your belongings simple and essential helps ensure they’re easy to manage and safe. 4. Prepare Your Home Before You Leave If you’ll be recovering at home after discharge, make your living space recovery-friendly before you head to the hospital. For example: Arrange for someone to water plants, collect mail, or care for pets. Stock up on groceries, easy-to-prepare meals, and medications. Prepare a comfortable recovery area — ideally on one level if you have mobility restrictions. Planning ahead will allow you to focus solely on healing once you’re back home. 5. Plan for Support During and After Your Stay It’s important to have someone you trust to assist you before, during, and after your hospital stay. Choose a family member or friend who can drive you to the hospital, stay in contact with your doctors, and help you after discharge. If your loved ones are coming from out of town, consider arranging nearby accommodation to make visiting easier and more convenient. Services like Hospital Stays offer hospital accommodation options — fully furnished apartments located close to major hospitals across Australia. These accommodations are ideal for patients’ families, providing a comfortable “home away from home” during your recovery or while supporting a loved one in the hospital. 6. Manage Your Medications and Health Information Before admission, make a detailed list of all your current medications, including over-the-counter drugs, vitamins, and supplements. Share this list with your healthcare team to avoid potential drug interactions. If you have allergies, make sure they are clearly noted in your medical records and communicated to your nurse and doctor. This step ensures safe and coordinated care throughout your hospital stay. 7. Take Care of Your Mental and Emotional Health Even a short hospital stay can be emotionally challenging. It’s normal to feel anxious, especially before surgery or an unfamiliar procedure. Try the following techniques to ease your mind: Practice relaxation: Deep breathing, prayer, or meditation can help calm nerves. Stay informed: Knowing what to expect can lessen fear of the unknown. Communicate: Talk about your worries with family or a hospital counsellor. Many hospitals also provide pastoral or psychological support services — don’t hesitate to use them if you need extra reassurance. 8. Know What to Expect on the Day of Admission On the day you check in, arrive early to complete any remaining paperwork and pre-procedure preparations. A nurse will likely check your vital signs, review your medications, and explain what will happen next. If you’re undergoing surgery, you’ll be asked to fast for a certain period beforehand, so confirm these instructions with your doctor. Having a trusted person with you on the day can also provide comfort and help manage practical details. 9. Prepare for Discharge and Recovery Before leaving the hospital, make sure you understand your discharge instructions. Ask about: Wound care and medication schedules Physical activity restrictions Follow-up appointments Keep a written copy of these instructions handy and arrange for transportation home in advance. If you need ongoing care, such as physical therapy or home nursing, coordinate this before your discharge date. 10. Give Yourself Time to Heal Lastly, be patient with your recovery process. Healing takes time, and following your doctor’s instructions will help ensure the best outcome. Avoid rushing back to your usual routine — instead, focus on rest, nutrition, and gentle activity as advised by your healthcare team. Final Thoughts Preparation is the key to a positive hospital experience. By organising early, understanding your treatment, and planning practical details like accommodation and home support, you can focus fully on recovery. For families supporting loved ones during a hospital stay, finding a comfortable nearby stay can make all the difference. These fully furnished apartments provide convenience, comfort, and peace of mind during what can otherwise be a stressful time. A little preparation today can go a long way in ensuring tomorrow’s healing journey is smoother, calmer, and well-supported..
Preparing for a Planned Hospital Stay: A Step-by-Step Guide
Hospitals across the Metro North Health Service (MNHS) region of Brisbane have resumed elective surgeries at noon today after a 48-hour suspension of category 2 and category 3 procedures. The pause—implemented earlier this week—was designed to relieve pressure on emergency departments facing high numbers of patients with influenza and COVID-19. During the interruption, MNHS postponed 29 scheduled surgeries to free up staff and resources for urgent care. Importantly, category 1 surgeries—those considered urgent or time-sensitive—continued without interruption. Queensland’s Minister for Health and Ambulance Services, Tim Nicholls, expressed his gratitude to nursing and clinical teams for their tireless work throughout the surge. He emphasised that, though the state remains in the midst of what he termed a “Queensland health crisis,” there are positive signs: ambulance ramping times (the waits for ambulance-to-hospital handover) are trending downward, and the “Surgery Connect Surge” initiative has delivered the biggest drop in the elective surgery waiting-list in a decade. In summary, the brief halt in non-urgent surgeries allowed Brisbane’s public hospitals to temporarily shift resources toward managing a wave of flu and COVID patients. With the surge easing sufficiently, elective operations are now back on schedule—marking a positive shift in operational pressures across the region’s public health network. Additional Note: Accommodation for Patients and Carers For patients and carers travelling to Brisbane for treatment, suitable accommodation options are available. Many hospitals list nearby lodging to support families attending treatment. For example: The Queensland Health website outlines that hospitals “provide information about local accommodation options on or near the hospital grounds.” At St Andrew’s War Memorial Hospital in Spring Hill, a list of partner hotels and serviced apartments offers “patient and carer” discounted rates—such as one studio suite from about A$168 per night. Nearby the Royal Brisbane and Women’s Hospital and Royal Brisbane Hospital precinct, the Annexe Apartments in Herston advertise self-contained studio, one- and two-bedroom units complete with kitchen and laundry facilities for visiting patients and families. These accommodation arrangements help families stay close to hospital facilities during treatment visits, surgeries or post-care stays—especially for regional or interstate patients.
Elective Surgeries Restart in Brisbane After Flu and COVID Pressure